Analytics shows how the makerspace is doing: members joining and leaving, volunteer activity, and how many people use the space. Open Analytics from the portal menu. Only admins and board members see it. The page only shows information. Nothing you do here changes any record.
Across the top are six counts: Active Members, New This Month, Lost This Month, Subscribed, Past Due and Refunds Pending. The page describes them as covering a rolling 30 day window. Below them are three tabs.
Choose a Year or All time. You see how many volunteer entries and how many points were issued, and how many are still Pending, then charts of points issued per month, tasks completed per month, and Top Volunteers. The chart labels still say "credits". Read it as volunteer points. Top Volunteers shows member names, so share screenshots carefully.
Counts how many different members came through the door, from door access card scans. A member counts once per day however many times they come in. Choose Monthly, Daily or Rolling 30 Days, and for monthly and daily views pick the year and month. The chart notes the peak number of members in a single day or month, and says how far back the data goes.
| Problem | What to check |
|---|---|
| A chart is empty | There may be no data for that range. For the member count, the daily snapshot must have run. Try All time. |
| Numbers differ from the member list | Analytics counts lost members only after expiry, and counts fobs that are activated. |
| You cannot see Analytics | It is only for admins and board members. |
Last reviewed: October 2026