If the portal has any problem, you can log into Braintree and do the same task there.
Subscriptions cannot be paused. They can only be cancelled, and a cancelled subscription cannot be recovered.
A member's own subscription also appears on their profile. The Manage Subscription and View in Braintree links there open the portal's subscription screen and the subscription in Braintree. Members can cancel their own subscription or change its payment method in their account settings. See Manage Membership.
Braintree tries failed subscription payments again automatically. When this page was written, it resubmitted after 2 days and then retried every 5 days until the payment worked or the subscription was cancelled. Check Braintree if you need to see the current schedule.
Every subscription payment, successful or not, is announced in the members relations Slack channel (set in Portal Settings; the default is members_relations). The member also gets a private Slack message. For a failure, the message includes the reason. If you are unsure what a status means, see the Braintree transaction status definitions.
When a member changes their subscription's payment method, the next payment attempt uses the new one. See Manage Membership.
Last reviewed: October 2026