You can review transactions for everyone from Billing Central, or for one member from their profile. If the portal has any problem, you can log into Braintree and do the same task there.
¶ View and refund any transaction from Billing Central
- Sign in as an admin or board member, choose Billing from the portal menu, and open the Transactions tab.
- Use Filters to narrow the list. You can filter by amount (minimum and maximum), the number of transactions returned, the type (Sale, Credit or both), whether it was refunded, the start and end dates, the status, and the discount used. Download Table saves the list.
- To refund one, tick the row, click Refund Transaction, and confirm. The box shows the date and amount so you can check it. Only transactions that are paid (settled) can be refunded. A pending transaction can be voided in Braintree, as below.
The Refunds Pending count at the top of Billing Central shows refund requests members have made and that are waiting for review.
¶ View and refund one member's transactions
- Open the member's profile and choose the Payment History tab.
- The same filters, Download Table and View Transaction are there.
- Tick the transaction, click Refund Transaction, and confirm.
Refunds are generally not given. Members who believe they are owed one are told to email the contact address. See Payment History and Refunds.
If a member has just paid by mistake, you can void the transaction before it settles. Once it has settled, use a refund instead.
- Log into Braintree Gateway with the makerspace's Braintree login.
- Open Transactions from the header.
- Search for the transaction. To see everything that can be voided, set the Status filter to “Authorized”, “Submitted For Settlement” and “Settlement Pending”.
- Click the transaction ID to see its details.
- Click the red Void button at the top left.
Every transaction, successful or not, is announced in the members relations Slack channel (set in Portal Settings; the default is members_relations). The member also gets a private Slack message. For a failure, the message includes the reason. If you are unsure what a status means, see the Braintree transaction status definitions.
- Log into Braintree Gateway.
- Open Subscriptions from the header and search for the subscription, with the Status filter on “Past Due”.
- Click Retry on the right side of the row.
- Check the details and create a new transaction.
You cannot change the payment method on a failed one-time transaction. Void the failed transaction and create a new one. For a failed subscription payment, the member changes the subscription's payment method. See Manage Membership.
Last reviewed: October 2026