Something did not happen the way you expected? Find your situation below. If you cannot fix it yourself, ask in #discuss-talk-to-the-board on Slack, or come to an open house.
On the sign-in page choose Forgot your password?, enter the email address on your membership, and submit. Check your spam folder, because the email comes from the makerspace. The link in the email works for 24 hours. If it has expired, request a new one. You can also sign in with a connected Google, Apple, GitHub or Microsoft account if you set one up. See Log In.
If a board member or admin created your account, it has no password yet. Use Forgot your password? to set one.
You can change the email on your profile, or ask a board member to correct it. Please also change your email in Slack at the same time, in Slack's account settings. Slack sends a confirmation to the new address. Tell the board you did it. That keeps the same Slack account instead of creating a new one.
Your Google Drive access moves to the new address automatically. If you do not change your email in Slack, a board member has to send a new Slack invitation to the new address, which deactivates your old Slack account. Accept the new invitation from your email.
Your membership time starts when you receive your key fob, not when you pay, and you do not lose any time while you wait. Come to an open house for your orientation and fob, or ask in #discuss-talk-to-the-board. If a long time passes between paying and getting your fob, your billing date and your expiration date will not match. That is normal.
A fob works only while your membership is active and not expired, and only if it is registered to you. Check your expiration date on the portal's Home page. A fob that was reported lost or stolen is turned off on purpose. Ask the board or come to an open house for a replacement.
Look at Subscriptions in the portal menu. If you pay by subscription, the date moves forward after each successful payment. If something does not look right, tell the board.
You should get an email, and a Slack message if your Slack account is linked. The message includes the reason. Open Payment Methods in the portal menu to add a new card or change the one on file, then pay what is due from the Dues tab on your profile. A failed subscription payment is also tried again automatically. See Making Payments.
Refunds are generally not given. See Payment History and Refunds for what to do.
Cancel your subscription before the renewal date. See Manage Membership.
Your Slack invitation is sent once your membership is active. The Google Drive invitation also needs your key fob to be registered. Both can take a little while after you join, because they are sent in batches. Check your spam folder, and make sure you are checking the email address on your membership. If it still has not arrived, ask in #discuss-talk-to-the-board.
Check your spam folder first. Billing and rental messages are always sent. If you unsubscribed from makerspace emails, you will still get these. Messages in Slack only reach you if your Slack account is linked to your membership. Slack accounts are matched to members by email address.
If an email to you could not be delivered, for example because the address has a typo or the mailbox no longer exists, and your Slack account is linked, you get a Slack message saying so. The board is told as well. Update the email address on your profile, or ask a board member to correct it.
See Troubleshooting: Tool Checkouts. It explains every message you can see and what to do.
You need an active membership and no past-due invoices. See Rent a Storage Space, which has a table of the messages you may see.
Points are added after the work is reviewed. If you completed a task, mark it complete in the Volunteer tab on your profile, then ask in #discuss-talk-to-the-board if it has not been recognized after a few days.
Use the Retry button if you see one. If the page is still broken, sign out and back in, then try another browser. If it keeps happening, tell the board what you were doing and what you saw, and include the time.
Some menu items depend on your role. See The Member Portal Home Page and Menu.
Last reviewed: October 2026