The portal links each member to a Slack account by email. When a member has two Slack accounts with the same email, only one can be linked. The sync skips the other instead of failing, and it appears here for an admin to decide.
Open Portal Settings, choose the Slack tab, and choose Resolve Slack Conflicts. Only admins can use this page. If there is nothing to resolve it says "No Slack identity conflicts right now." If it instead says the live check of Slack could not finish, the page is showing only conflicts saved earlier. Reload in a minute to try again.
Each conflict shows the member's name, which links to their profile, and two Slack accounts:
Choose one of:
Either way you are asked to confirm, and the choice cannot be undone from this screen. The account that loses is not offered again or reconnected automatically. Only a developer with database access could reverse it. No change is made in Slack itself. Make sure you pick the account the member actually uses. If you are not sure, ask the member first.
Each resolution is recorded in the audit log.
| Problem | What to check |
|---|---|
| A member is not getting Slack messages | Look for their name here. A conflict stops the sync from linking one of their accounts. |
| The wrong account stayed linked | It cannot be reversed here. Ask a developer to fix it. |
Last reviewed: October 2026