A shop fee is a one-off charge to a member, for example for a replacement tool, parts or materials. You build it as an invoice. The member is emailed and pays it from the Invoices tab of their own profile, using their card on file.
Admins and board members open Shop Fees from the portal menu. Resource Managers can start a charge from a member's profile with the Shop Fee button. You cannot charge yourself, so the button is not on your own profile.
The page has two tabs: Send Charge and Fee Catalog.
The page confirms that the invoice was sent and that the member will receive an email. Choose Send Another to make the next one. Each line needs a name, a price above zero and a quantity.
You can change a catalog item's price on a line without changing the catalog. If you do, a box offers Also update catalog price, which saves the new price as the item's price. For a custom item, Save to the catalog for future use adds it to the catalog.
The invoice appears on the member's profile with their other invoices. See Billing Options for how invoices are shown, settled or removed.
The Fee Catalog is the list of ready-made items offered on the Send Charge tab. Each item has a name, a description and a unit price, and is shown as Active or Disabled.
| Problem | What to check |
|---|---|
| Generate Invoice is greyed out | A member must be chosen, and every line needs a name, a price and a quantity. More than one item also needs an Invoice Label. |
| The member did not get the email | Check the member's email on their profile. They can also see the invoice in their Invoices tab. |
| The member cannot pay | They need a card on file. See Payments. |
| You charged the wrong amount | Delete the invoice from the Outstanding Invoices tab of Billing Central before it is paid, then send a new one. If it is paid, refund the payment. See Transactions. |
Last reviewed: October 2026