Direct messages about a specific report, such as A report was opened, show the ticket as a clickable link, for example Ticket #2. Select it to open that ticket in the member portal.
The message also has an Open ticket in Slack button. It opens the ticket's private Slack view, the same as typing /fix 2 (use your ticket's number). What you can do there depends on your permissions when you click it, so an old message does not keep access you have since lost.
Messages sent before this was added keep their original format, without the link.
See also Report a Problem (Fix Tickets) and Manage Fix Tickets.
Last reviewed: October 2026